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LL Balance

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PRACTICE POLICIES

775-354-9455

PO BOX 11042, RENO, NV

 

APPOINTMENTS AND CANCELLATIONS

Please remember to cancel or reschedule 24 hours in advance. You will be responsible for the entire fee if cancellation is less than 24 hours.

The standard meeting time for transpersonal counseling session is 55 minutes. It is up to you, however, to determine the length of time of your sessions. Requests to change the 55 minute session needs to be discussed with the Lana Nickerson in order for time to be scheduled in advance.

A $10.00 service charge will be charged for any checks returned for any reason for special handling.

Cancellations and re-scheduled session will be subject to a full charge if NOT RECEIVED AT LEAST 24 HOURS IN ADVANCE. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time.

 

TELEPHONE ACCESSIBILITY

If you need to contact me between sessions, please leave a message on my voicemail. I am often not immediately available; however, I will attempt to return your call within 24 hours. Please note that face-to-face sessions are highly preferable to phone sessions. However, in the event that you are out of town, sick or need additional support, phone sessions are available. If a true emergency situation arises, please call 911 or any local emergency room.

SOCIAL MEDIA AND TELECOMMUNICATION

Due to the importance of your confidentiality and the importance of minimizing dual relationships, I do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). I believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy.

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ELECTRONIC COMMUNICATION

I cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, I will do so. While I may try to return messages in a timely manner, I cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies.

Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and email .

If you and Lana Nickerson chose to use information technology for some or all of your treatment, you need to understand that:

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  1. You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.

  2. All existing confidentiality protections are equally applicable.

  3. There are potential risks, consequences, and benefits.  Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to counseling better continuity of care, and reduction of lost work time and travel costs. Effective session is often facilitated when Lana Nickerson gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Lana Nickerson may make assessments, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in sessions, potential risks include, but are not limited to Lana Nickerson's' inability to make visual and olfactory observations of potentially relevant issues such as: your physical condition, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the therapist not being aware of what they would consider important information, that you may not recognize as significant to present verbally the Lana Nickerson.

 

MINORS

If you are a minor, your parents may be legally entitled to some information about your session. I, Lana Nickerson, will discuss with you and your parents' what information is appropriate for them to receive, and which issues are more appropriately kept confidential.

 

TERMINATION

Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The termination process depends on the length and intensity of your current session/s. I, Lana Nickerson may terminate a session or sessions after appropriate discussion with you.  If I determine that the counseling is not effective or if you are in default on payment, I will not terminate the counseling relationship without first discussing and exploring the reasons and purpose of terminating. 

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